Part of Central Highlands Healthcare
Lot 1 Pilot Farm Road, Emerald07 4986 7400

Available Positions

Community Palliative Care Volunteer


Location: Emerald
Appointment: Volunteer
Reports To: Practice Manager
Date of Review: July 2018
Delegate Authorisation: Practice Manager

Purpose of Position

Volunteers provide direct support to clients, carers and families as part of an interdisciplinary team. The volunteer fulfills support requirements identified by clients, carers and families in consultation with members of the interdisciplinary team and the Practice Manager.

Organisational Values

Quality and Safety First: We strive to deliver high-quality care ensuring that patients and staff are safe.
Health Community: All our endeavours are focused on building service capacity and improving the health and wellbeing of our community.
Integrity: We take responsibility for our actions and are accountable for the resources we use and the services we provide.
Innovation and Change: We are early adopters of evidence-based practice and use technology to improve access and the quality of pour services.

Organisational Environment and Key Relationships

Central Highlands Healthcare trading as the Emerald Medical Group was established on the 18th December 2012. Central Highlands Healthcare is a Public Company (Limited by Guarantee) and is classified as a Social Enterprise Foundation with Gift Deductibility Status granted by the Australian Tax Office in 2017. The organisation is managed by a local skills-based Board.

The organisation’s aims to improve the health and welfare of the communities in the Central Highlands Region of Queensland by:

1. Being a centre of high quality and accessible health care through:

  • Integrating local programmes and initiatives
  • Encouraging and facilitating integration across primary health care organisations, tertiary health care and the community;
  • Creating pathways between existing and future public and private sector health-related services;
  • Creating an environment for the efficient and effective use of information technology to facilitate better health outcomes;

2. Supporting the future primary care workforce to, amongst other things:

  • Provide a working environment and conditions which attract and retain a strong health workforce particularly General Practitioners to increase the service capacity of the Central Highlands Region;
  • Provide training and other opportunities to increase the number of General Practitioners within the Central Highlands Region;

3. Responding to local community needs and priorities;

  • Providing accessible, culturally appropriate and affordable care to patients including the needs of Aboriginal and Torres Strait Islander and other cultural and linguistically diverse people.

The Work Unit

Central Highlands Healthcare provides a program of care enabling clients to live in dignity and comfort throughout the palliative stage of their illness. The program of care is delivered in Emerald and provides physical, functional, emotional, psychological, social and spiritual support to the client, carer and family. The Central Highlands Healthcare community palliative care program assesses the cultural and lifestyle values of the client, carer and family and incorporates consideration of these into the program of care wherever possible.

Reporting Relationship

The position reports to the Practice Manager. The position requires close working relationships with the Administration Officers, Nurses and Doctors.

Organisational Chart


Position Requirements

Duties and Responsibilities

  • Participate in a wide range of services including companionship, providing respite care for family or carers, transporting clients to appointments, and reading and answering letters • Provide complementary therapies such as beauty treatments, gentle massage and aromatherapy as directed
  • Complete any documentation at the commencement or completion of a home visit as specified by the manager of volunteers
  • Communicate any concerns about client, family or carer to the Practice Manager and members of the interdisciplinary team
  • Participate in team meetings, client reviews and debriefing sessions with other volunteers and the Practice Manager as directed
  • Maintain accurate records of out-of-pocket expenses for reimbursement.
  • Manage collection of statistics as required
  • Participate in ongoing education activities relevant to the role Palliative care volunteer
  • Meet organisation volunteer policies

Internal Clients: Practice Manager, Chief Executive Officer, Nurses, Doctors and Board Members, Allied Health Professionals, Finance Officer

External Clients: Patients, carers, other General Practices, other service providers, Specialists, Hospitals, Doctors, Nurses other Healthcare Facilities, local and other Business Bodies.


  • Excellent customer service, interpersonal and communication skills.
  • Ability to work autonomously, as well as part of a team and the ability to foster a healthy team oriented environment.
  • Possession of tact, diplomacy and discretion in dealing with staff and the general public.
  • Understanding of confidentiality in the medical workplace

Workplace Behaviours

Workplace behaviours are the practical demonstration of the Central Highlands Healthcare values and principles as documented in the Central Highlands Healthcare Manuals.

The Central Highlands Healthcare Code of Conduct as outlined in the Emerald GP Super Clinical Practice Manual S4.29.8.2 Behavioural Obligations provides clear and unambiguous directions about the acceptable standard of conduct and workplace behaviour required of management and staff.

Assessment Criteria

Your application for this position must specifically address each of the assessment criteria listed below. It should also contain the names and telephone numbers of at least two referees, one preferably your current supervisor, who may be contacted with respect to your application. Shortlisting and selection will be based upon these assessment criteria.

AC1 Demonstrable commitment to servicing the needs of palliative care clients
AC2 A current Queensland driver’s licence (essential) and motor vehicle covered by comprehensive insurance (strongly recommended) for transport related activities
AC3 Excellent communication and interpersonal skills
AC4 Flexible, reliable and responsible with an understanding of confidentiality issues
AC5 A willingness to work as part of a team and accept supervision and direction from the Practice Manager
AC6 Ability to exercise discretion and judgement and work in sensitive situations
AC7 Ability to work under limited supervision as required

Additional Factors

  • In accordance with Government requirements and its own commitment to a healthy workplace, Central Highlands Healthcare has a strictly enforced policy of maintaining a smoke-free working environment
  • Travel may be a requirement of this position.
  • A staff identification badge must be worn at all times while on duty.

Pre-Employment Checks

This position may is subject to pre-employment history checks including a working with children suitability check (Blue Card), identity or previous discipline history checks for the preferred applicant.

A criminal history check may be conducted on the recommended person for this job.

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